ONE SOLE SAS · Paris

Terms of sale

The product

A pair of custom insoles designed from the scan of your feet and your answers, 3D-printed in TPU with a textile top. Three models at launch: Daily, Sport, CrossFit. A comfort and performance product, not a medical device.

Price

$99 in the United States, 99 € in Europe, £99 in the United Kingdom, taxes and standard shipping included. Personalisation: 15 more in the same currency, offered during the launch period against a short video of the pair, or with a valid code.

Order and payment

Paid at order through Stripe. During pre-orders, no payment is taken: a secure payment link is sent when the pair enters design and the order is confirmed only once paid.

Scan

The pair is designed from the scan you upload. If the scan cannot be used, we ask for a new one; the delay starts again from the validated scan.

Delay

Announced delay: 21 days from the validated scan to delivery. It is a target, not a guarantee; we inform you on your tracking page at every step.

Fit guaranteed

If the pair does not suit you, tell us within 30 days of delivery, with a few words on what is wrong and, if possible, a photo. We remake it once for free, adjusted from your feedback. You keep the first pair. There is no return and no refund for a product made to measure, except as required by law.

Reprint and second pair

Your scan being kept, the same pair can be reprinted for 69 (same currency) and a second pair for another use at 30 % off, without a new scan.

Withdrawal

Made-to-measure goods are excluded from the right of withdrawal (EU directive 2011/83, article 16 c). Before your scan is validated you can cancel your order and be refunded in full.

Law

French law. Disputes: the courts of Paris, after an attempt at amicable settlement.

Updated 2026-11-11.